CURRENT TRADING HOURS
Monday 11am-3pm
Tuesday 11am-3pm
Wednesday 10:30am-4:30pm
Thursday 10:30am-4:30pm
Friday 10:30am-4:30pm
Saturday 10:30am-4:30pm
Sunday CLOSED
ONLINE ORDERS
All orders may take up to 2 business days to be packed and ready for shipment or collection. Please watch your inbox for these order updates.
Any discount codes, over 10% OFF, have a strict no returns or exchange policy. This applies for any promotional codes used.
Please note our return policy still applies as listed in our FAQ section. We have a no refund policy, but offer store credits or exchanges for full priced items.
If there are any urgent issues or queries, please contact us on loveaffairboutique@outlook.com or 0435439850.
SHIPPING AND HANDLING
Where do you ship to?
We ship throughout Australia and Internationally.
How long does delivery take?
At Love Affair Boutique, we know what it’s like when you just want your new purchase straight away...therefore we promise that all orders made before 12pm Monday – Friday will dispatched on the same day via Standard Post. Any orders made after 12pm will be shipped the following business day. Weekend orders will be sent on the following Monday.
All orders are sent via Mailplus. Express delivery time is between 1-3 business days across Australia. Regional areas may take 2-5 days. Please notify us of any special delivery instructions to ensure quick and safe delivery. Please note, delivery delays are out of our control and must be investigated by the courier service. Love Affair Boutique does not accept responsibility for lost orders.
Can I pick up my order instore?
If you are local, we now offer instore pickup (select at shipping method). Please allow 24 hours for your item to be available for pick up. You may call our store to check whether it is available sooner. Please bring order confirmation on pickup, either printed or via mobile.
Orders must be collected within 2 weeks of purchase date. If unable to pick up within the two weeks, the option to add postage to your order will be used. Please contact us on 0435439850 with any enquiries.
Do you provide tracking?
Once your order is packed and ready to go, you will be notified via email. This will include your tracking number, where you will be able to see the movements of your parcel online.
Do you ship internationally?
Yes we do, for a flat rate of $40AUD. Please select international shipping at checkout. Delivery will take 10-14 day for NZ & US. Other countries may take longer.
All prices on Love Affair Boutique are in Australian dollars and include GST. Taxes and custom charges and duties may incur.
RETURNS AND EXCHANGES
What's our return policy?
ONLINE REFUND & EXCHANGE POLICY
Please note our online policy differs from our in-store policy. The following only applies to products purchased online.
Please choose carefully as Love Affair Boutique does not offer refunds for change of mind or a wrong selection.
Do you refund?
Refunds will only be offered if the garment is deemed faulty at our discretion, and is communicated to us within 7 days of purchase.
How do I return an item?
If you wish to return an item due to wrong sizing or change of mind, we will happily provide a credit note if:
- You send your return within 7 days of receiving your item with return paperwork enclosed (this will be sent with your order).
- Returns must be received in original condition – unworn, unwashed, with all original tags still attached and original receipt.
- Returned items that are not in their original state will be automatically returned to the customer. Love Affair Boutique reserves the right to reject a return if we conclude it is not in its original condition;
Credit notes are valid for 12 months from its process date.
Original shipping costs will not be credited unless the item is faulty.
NO exchanges on earrings, swimwear or SALE ITEMS.
All returns must be authorised by Love Affair Boutique.
Do accept returns on sale items?
All sale and promotional items are final sales. We do not offer exchanges or returns on these items.
PAYMENTS
How do I pay for my order?
All prices are in Australian ($AU) dollars.
We accept payment by most general credit cards through our secure checkout including Visa, Mastercard and AMEX. We will soon be offering PAYPAL and AfterPay as payment methods.
Please contact us if you wish to pay via Bank Deposit. Goods will be dispatched once payment has been received and cleared. This can vary between 1-3 days.
Is my information secure?Your purchase is secured by ShopifyPayments. Your credit card details are passed securely through ShopifyPayment's certified secure payment process, and are not stored by our website. A Secured Socket Layer with a 128 bit ensures your payment details are protected. This process is constantly monitored and maintained by SecurePay, while Love Affair Boutique regularly updates our firewall to keep the site secure.
We do not store your credit card details; they are deleted after your purchase has been completed. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout.
Details stored on our database only include your name, email address, postal address, and phone number. These will be kept strictly confidential. Access to your details by the Love Affair Boutique staff will be strictly limited to management. We will never sell your personal details or pass on to any entity.
By providing us with your email, our members will receive promotional emails designed by Love Affair Boutique including special offers and product information.
If you have any questions about your privacy or the storage of your personal information, please email us at loveaffairboutique@outlook.com.
CONTACT US
If you have any questions please contact us: