Delivery & Returns

Everything you need to know about ordering, shipping, returns and more at Love Affair Boutique.

ONLINE ORDERS

How long does it take for my order to be processed?

Please allow up to 2 business days for your order to be packed and prepared for shipping or collection.

Once your order has been dispatched or is ready for collection, you'll receive an email with an update.

Can I return an order purchased with a discount code?

Orders purchased using a promotional discount code of more than 10% OFF are final sale and are not eligible for a return, store credit or exchange for change of mind.

This does not affect your rights under Australian Consumer Law.

Do you offer store credit or exchanges?

We offer store credit or exchanges on eligible full-priced items, subject to the conditions outlined in our Returns & Exchanges Policy.

SHIPPING & HANDLING

Where do you ship?

We ship Australia-wide and offer international shipping to selected destinations.

When will my order be dispatched?

Orders placed before 12pm, Monday to Friday, are generally dispatched the same business day.

Orders placed after 12pm, over the weekend or on a public holiday will generally be dispatched on the next business day.

Please allow up to 2 business days for your order to be packed and prepared for dispatch.

How long does shipping take?

Delivery timeframes vary depending on your location.

Express delivery: Approximately 1–3 business days within Australia.

Regional areas: Approximately 2–5 business days.

Delivery timeframes are estimates only and may vary depending on the courier and your location.

Will I receive tracking information?

Yes! Once your order has been packed and dispatched, you'll receive an email with your tracking information so you can follow the progress of your parcel.

Can I collect my order in-store?

Yes! If you're local, simply select In-Store Pickup at checkout.

Please allow up to 24 hours for your order to be prepared. If you need it sooner, feel free to contact our store to see if your order is ready.

Please bring your order confirmation when collecting your order.

Orders must be collected within 2 weeks of purchase. If you're unable to collect your order within this timeframe, please contact us to arrange an alternative option.

Do you ship internationally?

Yes! International shipping is available for a flat rate of $40 AUD.

Estimated delivery timeframes:

New Zealand & United States: Approximately 10–14 business days.

Other international destinations: Delivery times may vary.

Please note that international orders may be subject to customs duties, taxes or additional charges. Any applicable charges are the responsibility of the customer.

RETURNS & EXCHANGES

What is your returns policy?

Our online returns policy applies to items purchased through the Love Affair Boutique website and may differ from our in-store policy.

We do not offer refunds for change of mind or incorrect selection, except where required by Australian Consumer Law.

Eligible returns may be offered a store credit or exchange.

Do you offer refunds?

Refunds are only offered where an item is deemed to be faulty or where otherwise required under Australian Consumer Law.

If you believe you have received a faulty item, please contact us within 7 days of receiving your order so we can assess the issue and assist you.

How do I return an item?

To be eligible for a store credit or exchange:

• Your return must be sent within 7 days of receiving your order.
• The item must be unworn and unwashed.
• All original tags must still be attached.
• The item must be returned in its original condition.
• Your proof of purchase and required return paperwork must be included.

Love Affair Boutique reserves the right to decline a return if it does not meet these requirements.

How long is my store credit valid for?

Store credits are valid for 12 months from the date they are issued.

Can I return sale or promotional items?

No. Sale and promotional items are final sale and are not eligible for return, store credit or exchange for change of mind.

This includes items purchased using a promotional discount code of more than 10% OFF.

Your rights under Australian Consumer Law are not affected.

Can I return earrings or swimwear?

For hygiene reasons, earrings and swimwear cannot be returned or exchanged for change of mind.

PAYMENTS

What payment methods do you accept?

All prices are displayed in Australian dollars (AUD).

We accept a range of secure payment methods through our online checkout, including major credit and debit cards. Available payment methods will be displayed at checkout.

If you would like to pay via bank deposit, please contact us directly. Orders paid via bank deposit will be dispatched once payment has been received and cleared.

Is my payment information secure?

Yes. Payments are processed securely through Shopify Payments and other trusted payment providers available at checkout.

Love Affair Boutique does not store your full credit or debit card details.

PRIVACY & PERSONAL INFORMATION

Is my personal information secure?

Yes. We take your privacy seriously.

The information you provide when placing an order, including your name, email address, shipping address and phone number, is used to process and fulfil your order and provide customer support.

We do not sell your personal information to third parties.

If you subscribe to our email list, you may receive updates about new arrivals, exclusive offers and promotions. You can unsubscribe at any time.

CONTACT US

Still need help?

We're always happy to help!

Phone: 0435 439 850
Email: loveaffairboutique@outlook.com

Please contact us during our store opening hours, and we'll get back to you as soon as possible. 🤍