FAQs

SHIPPING AND HANDLING

Where do you ship to?

We now ship Australia wide and Internationally.

How long does delivery take?

At Love Affair Boutique, we know what it’s like when you just want your new purchase straight away...therefore we promise that all orders made before 2pm Monday – Friday will dispatched on the same day via Express Australia Post. Any orders made after 2pm will be shipped the following business day.

Australia Post - Express offers a delivery time between 1-3 business days across Australia. Regional areas may take 2-5 days. Please notify us of any special delivery instructions to ensure quick and safe delivery. If you are not home at the time of delivery, a card will be left and your parcel will be taken to your local Australia Post.

How much does delivery cost?

We offer FREE shipping for all Australian orders over $150.
A $12 flat rate is charged for Australian orders under $150.
International orders are a flat rate of $40AUD.

For our South Australian customers, in-store pickup is available at checkout.

Do you provide tracking?

Once your order is packed and ready to go, you will be notified via email. This will include your tracking number, where you will be able to see the movements of your parcel online.

Love Affair Boutique does not accept responsibility for lost orders. We only post items to provided addresses and PO boxes. 

Can I pick up my order instore?

If you are local, we now offer instore pickup (select at shipping method). Please allow 24 hours for your item to be available for pick up. You may call our store to check whether it is available sooner. Please bring order confirmation on pickup, either printed or via mobile.

Do you ship internationally?

Yes we do, for a flat rate of $35AUD. Please select international shipping at checkout. Delivery will take 10-14 day for NZ & US. Other countries may take longer. 

All prices on Love Affair Boutique are in Australian dollars and include GST. Taxes and custom charges and duties may incur.

 

RETURNS AND EXCHANGES 

What's our return policy?

ONLINE REFUND & EXCHANGE POLICY

Please note our online policy differs from our instore policy. The following only applies to products purchased online.

Please choose carefully as Love Affair Boutique does not offer refunds for change of mind or a wrong selection.

REFUNDS

Refunds will only be offered if the garment is deemed faulty at our discretion, and is communicated to us within 7 days of purchase. 

How do I return an item?

If you wish to return an item due to wrong sizing or change of mind, we will happily exchange the item or provide a credit note if:

You indicate your intention to exchange/return within 7 days of receiving your item. Please contact loveaffairboutique@outlook.com with your order details and reasoning for your return.

Returns must be received in original condition – unworn, unwashed, with all original tags still attached and original receipt.

Returned items that are not in their original state will be automatically returned to the customer. Love Affair Boutique reserves the right to reject a return if we conclude it is not in its original condition;

Credit notes are vaild for 6 months from its process date.

Please note we we cannot guarantee we will have an alternate size available in the same style. To avoid this, please contact our store as soon as possible.

Original shipping costs will not be credited unless the item is faulty.

NO exchanges on earrings, swimwear or sale items.

All returns & exchanges must be authorized by Love Affair Boutique. If you wish to exchange or return an item, please contact us at loveaffairboutique@outlook.com.

Do accept returns on sale items?

All sale and promotional items are final sales. We do not offer exchanges or returns on these items.

 

PAYMENTS

How do I pay for my order?

All prices are in Australian ($AU) dollars.

We accept payment by most general credit cards through our secure checkout including Visa, Mastercard and AMEX. We will soon be offering PAYPAL and AfterPay as payment methods.

Please contact us if you wish to pay via Bank Deposit. Goods will be dispatched once payment has been received and cleared. This can vary between 1-3 days.

Is my information secure?

Your purchase is secured by ShopifyPayments. Your credit card details are passed securely through ShopifyPayment's certified secure payment process, and are not stored by our website. A Secured Socket Layer with a 128 bit ensures your payment details are protected. This process is constantly monitored and maintained by SecurePay, while Love Affair Boutique regularly updates our firewall to keep the site secure. 

We do not store your credit card details; they are deleted after your purchase has been completed. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. 

Details stored on our database only include your name, email address, postal address, and phone number. These will be kept strictly confidential.  Access to your details by the Love Affair Boutique staff will be strictly limited to management.  We will never sell your personal details or pass on to any entity.  

By providing us with your email, our members will receive promotional emails designed by Love Affair Boutique including special offers and product information.

If you have any questions about your privacy or the storage of your personal information, please email us at loveaffairboutique@outlook.com.


What is AFTERPAY and how does it work?

Simply choose Afterpay as your payment method at checkout. First-time customers will provide payment details as usual, returning customers simply log in to make their purchase.

After you check out, we will ship your order to you!

Afterpay will then split your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and we’ll schedule automatic payments for you.

Once you have processed your order on our website, Afterpay will confirm your payment and send you details about your account. You can log on at any time to view your orders, payments and account information.

 

CONTACT US 

If you have any questions please contact us:

Ph:  0435 439 850 during opening hours,
or email us at loveaffairboutique@outlook.com