Payments & Shipping
All prices are quoted in Australian ($AU) dollars.
We accept payment by most general credit cards through our secure checkout including Visa, Mastercard and AMEX. We also offer Direct Bank Deposit and PayPal as payment methods.
We ensure your purchasing security with ANZ or PayPal secure shopping. Please note that your credit card details will not be stored, so you can feel confident that your personal information and credit card data is completely safe.
If you opt to pay via Bank Deposit, the deposit must be made immediately with payment clearing in our account within 3 business days. Goods will be dispatched once payment has been received and cleared.
All sale and promotional items are final sales. We do not offer exchanges on these items.
DELIVERY & SHIPPING
Shipping is charged at a flat rate of $10 per order, nationally only.
At the Insider's Market we know what it’s like when you just can’t wait for something...because of this we promise that all orders made before 2pm Monday – Friday will dispatched on the same day via Express Post.Any orders made after 2pm will be shipped the following business day.
All items displayed on The Insider's Market are current stock and are ready to be shipped once payment has been received.
We use Australia Post - Express Post, which offers a delivery time, anywhere from 1-3 business days Australia wide. Regional areas outside the express post network may be 2-5 days. Please notify us of any special delivery instructions to ensure your parcel gets to you as quickly and safely as possible. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.
TRACKING YOUR ORDER
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately, providing you with your tracking number. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
The Insider's Market does not accept responsibility for lost orders. We only post items to given addresses and provide Registered Australian Post parcels as a postal option.
PAYING THROUGH BANK DEPOSIT
If you would like to pay through direct deposit into our bank account please select this option at the checkout. Once you have made your despoit via bank deposit please email your receipt to firstname.lastname@example.org
We understand that some transactions take a few days to hit our account, because of this your order will be held for 2 days. If we have not recieved your deposit within this timeframe your stock will be taken off hold and be made available for sale again.
We currently do not accept international orders.
TAXES & DUTIES
All prices on The Insider's Market are in Australian dollars and include GST.